PURCHASE CONDITIONS
PURCHASE CONDITIONS
The available collections can be viewed at cristinacastaner.com.
You'll need to select the units and save them to your cart. You can modify your purchase at any time, either by changing or removing units.
To complete the purchase of a Cristina Castañer product, you must access your cart by registering with a username and password. You can register before adding the desired products to your shopping bag or later, once you wish to validate the order.
Payment, made through a secure server, can be made using bank cards or PayPal.
Charges will be made online, in real time, through the corresponding financial institution's payment gateway, once the information has been verified to be correct.
If the transaction has been confirmed, it will indicate that the transaction has been accepted immediately. You can check it on the website and track your order at any time.
Once your order has been processed at www.cristinacastaner.com , you will receive a confirmation email.
Are all the products on the website available?
Please note that even if you add an item to your cart, it is not reserved until payment confirmation is received. It may happen that during the purchase period, the item is purchased by another customer who pre-ordered the item.
How can I register?
Registering is very simple. Just go to "Create Account" and fill out the form that appears in the system. You can also do so when placing your order.
How can I modify my information?
You can always access "Log in" and from there change your personal information, login details, and shipping addresses.
Is registration required to complete the order?
No, you can complete your order in guest mode or by registering. This is more convenient for future purchases, as your addresses and information will be recorded, except for your bank details, which you will have to enter again for each purchase.
This information can always be modified in "My Account".
When can I buy?
Cristinacastaner.com allows shopping 24 hours a day, 7 days a week, all year round, except during holiday periods.
In which countries can you buy online?
Currently available for purchase online in Spain, the United Kingdom, Portugal, France, the United States, Germany, Austria, Belgium, Denmark, Cyprus, Slovakia, Slovenia, Finland, Greece, Ireland, Latvia, Luxembourg, the Netherlands, and Italy.
How many languages can you navigate in?
The language in which cristinacastañer.com is available is Spanish.
Is the product I receive the same as the one I ordered?
Yes, although every effort has been made to display garment colors as accurately as possible, the actual color of the garments displayed on your screen may vary depending on the quality of your monitor.
Can I receive regular email updates with the latest news and offers from Castañer?
Yes, just sign up for the newsletter and you'll receive all the latest news from Castañer.
How do I recover my forgotten password?
If you forget your password, you can reset it in the login section. You will receive an email with your new password.
How can I make sure I made the right purchase?
Once your order is placed, you'll receive an email confirming your purchase at cristinacastaner.com.
Can I find out the status of my order?
Yes, you can view the updated status of your order in real time. To do so, go to the "Order Tracking" section of your account. If you're not registered, click the "Order Information" link in your confirmation email.
Can I remove an item from my order?
Yes. During the checkout process, you can remove unwanted items from your cart, as long as your order hasn't been processed.
Can I cancel my order?
Yes. You can cancel your order, as long as its status allows, in the "Placed Orders" section of your account. If you're not registered, click the "Order Information" link in your confirmation email.
What should I do if I receive a defective item?
At Cristina Castañer we only sell items in perfect condition. If you exceptionally receive a defective product, please contact us by phone at +34 648 98 79 98 or by email: mybestysbycristinacastaner@gmail.com
What should I do if I receive the wrong item?
If you accidentally receive an item you did not order, please contact us by phone at +34 934142428 or by email at cristinacastaneronline@gmail.com
PAYMENT AND SECURITY
What payment method can I use to make my purchase?
At cristinacastaner.com you can use the following payment methods: PayPal or bank cards.
Why might my credit card be declined?
The credit card may be declined for one of the following reasons:
The card may be expired.
Your card may have reached its limit. Check with your bank to ensure your card has not exceeded the limit for purchases. Some information you entered may be incorrect. Check that you have filled out the required fields correctly.
Can I get an invoice in my company's name?
Yes, you'll just need to contact the store to provide the necessary tax information.
Is it safe to use my credit card online?
Yes, data is transmitted in SSL encryption.
SHIPPING
Where can I receive my order?
You can receive it at the address of your choice (home, work, never a PO box).
Can the delivery country be different from the purchase country?
The country of delivery must always match the country of purchase.
How much do I have to pay for shipping costs?
- For shipments to Spain : Shipping costs €7.
- For FR, IT and UK: Shipping 15€
- For the rest of the EU: Shipping €20
- For USA : Shipping 30€
- For the rest of the world : Shipping 45€
Shipments to countries outside the European Union may incur additional charges for customs fees, duties, etc., which are not included in the shipping rates.
You can find more information here: EU TAX & CUSTOMS
RETURNS
How do I return an item?
Please contact us to inform us of the return. You can choose between our carrier or yours to collect the package. To successfully return the package, follow these steps:
1.- Send an email to mybestysbycristinacastaner@gmail.com informing the model to be returned.
2.- Indicate the reason for the return.
3.- Choose the method you prefer to make the return:
With our logistics system: We'll send a quote for pickup. The pickup fee will be deducted from the return cost.
With the logistics system you prefer: you can choose the transportation system that is most convenient for you.
4.- You can then arrange the pickup date and time with the chosen logistics system. In the next few days, you will receive your refund in the same way you made your purchase.
The timeframe for the refund to become effective depends on your bank, not cristinacastañer.com.
What is the deadline for making a return?
The return period is 14 days from the shipping confirmation email. This gives you the legally mandated time to return an item from the date you receive your order.
How will I receive my refund?
Once your return is approved, you'll receive the refund in the same way you made your purchase, minus any return logistics costs, if any.
When will I receive my refund?
After approving the return (items must arrive unused and in-store), you'll receive a confirmation email indicating that your refund will be issued within a few days.
What should I do if the amount of my refund is incorrect?
Please contact our customer service team and we will resolve the issue as soon as possible.